CEP BIOTECH
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Shipping Policy


What are your shipping charges?

 

Shipping Fees: All antibodies are shipped by FedEx Priority Overnight or FedEx International Priority. Shipping fees are determined using FedEx's real-time shipping calculator.


Duties and Taxes: Please note that any duties, customs, or other fees associated with international shipment will be the responsibility of the customer.



When do you ship?

 

We make all efforts to ship all in-stock orders by the next business day. However, to ensure the antibodies arrive in the proper physical condition we will impose cut-off times based on shipping destinations for when the orders must be received for same-week shipping. For customers in North America, the deadline for the week dispatch is 6:00 pm EST Wednesday while for customers in Europe, the deadline is 6:00 pm EST Tuesday. Orders received after these deadlines are shipped the next following Monday.



Where do you ship?

 

We can ship to any country in the world serviced by FedEx.



What is the transit time?

 

We ship by FedEx Priority Overnight or International Priority. The transit time is typically within 1-2 business days if shipped domestically and 1-3 business days when shipped internationally.



Does the transit time affect the antibody?

 

The antibodies are stable at room temperature (RT) for long periods of time. However, as a precautionary measure, we will ship our antibodies in refrigerated recyclable packaging validated to 48 hours.  Should any antibody or products need to be shipped on dry ice to maintain their quality during transit, these products will be shipped separately and at a higher rate than our other products.

 


How will I know if my order has been received by CEP Biotech?

 

We confirm receipt of all orders by e-mail. Typically, this confirmation e-mail will also include package tracking details (when appropriate) so that you can monitor the progress of your order.